Review: Petsmart

Fans of Petsmart will enjoy browsing the company’s easy-to-navigate website,, for deals on the same products carried in their stores. The site carries food brands from Iams to Wellness, from Meow Mix to Blue Buffalo. Product descriptions are thorough and perfect for Internet shoppers who like to be well-informed before purchasing anything for their pet.

Shipping charges depend on the items ordered and their intended destination, but be aware that heavier items, such as cat litter or large bags of dog food, may come with an additional shipping surcharge — even during the site’s occasional free shipping promotions.

Many reviewers appreciate the convenience of being able to shop from home instead of having to travel to a brick-and-mortar Petsmart, but some also noted that choosing to go through the company’s website ultimately cost more due to shipping charges. Some appreciate the wide selection and the option to purchase items that may be out of stock at their local Petsmart store.

PetSmart Charities serves thousands of animal welfare organizations in the U.S. and Canada. With a commitment to helping animals in need find homes, promoting spay and neuter, and sending emergency relief volunteers to help save animals after disasters, PetSmart is one of the most charitable pet product retailers.

PROS: Charitable company; product variety

CONS: Lack of an automatic redelivery option; sometimes pricey to shop online

Ratings (each out of a possible 5):

Shipping options/pricing: 2

Selection/variety: 4

Charitable giving: 5

Product prices: 2

Customer comments/reviews: 3

Overall rating: 3 out of 5

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