Review: 1-800-PetMeds

Perhaps the best-known option for home delivery of dog, cat, and horse medications, 1-800-PetMeds offers the same meds sold at veterinarians’ offices, but at a decent price. With a 100-percent satisfaction guarantee, pet parents can feel confident purchasing supplies and meds from this e-commerce giant.

With the exception of items requiring refrigeration, orders over $39 qualify for free shipping. Normal delivery times run between 5-7 days — 7-10 for prescription orders — and orders are usually processed and sent off to shipping the same day they are placed.

1-800-PetMeds is one of the most charitable pet e-commerce companies, donating thousands of much-needed and usually expensive pet medications and supplies to animal shelters. The site also promotes pet adoptions and advertises for its partner shelters.

Reviews seem to indicate customers have frequent issues with not receiving products, especially prescription medications. Many customer complaints indicate confusion with faxing prescription scripts and getting veterinarians’ approval, though it’s difficult to determine if the root of the problem is with 1-800-PetMeds, the veterinary offices, or the customer not understanding the order process for prescription meds. Positive reviews praise fast shipping and overall convenience of the auto-ship service for pet medications. The company carries an A+ rating with the Better Business Bureau.

PROS: Great selection of pet medications, pet medication delivery

CONS: Customer confusion over getting approval from vet for prescription medications, some complaints about lack of value

Ratings (each out of a possible 5):

Shipping options/pricing: 3

Selection/variety: 4

Charitable giving: 4

Product prices: 3

Customer comments/reviews: 3

Overall rating: 3.5 out of 5

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